Guides, updates and answers

Frequently asked questions

How do I provide price lists for my price cascade?

If you want to use a supplier that isn't a PharmAssist Gold Partner, you can submit pricelists you have obtained from the supplier. We require the pricelists to be in an Excel format containing PIP codes, product description, pack size, price and product type in separate columns. Please send any pricelists to pricelist@pharmassistsolutions.co.uk.

Can I use AAH and Cencora in my price cascade?

Yes, you can! Like other non-Gold Partners, you can obtain and send us a price list from the supplier that we can load into the system.

Can I add new suppliers or update existing accounts after I have joined PharmAssist?

Of course you can! You can call the team on 0113 447 0210, email us at query@pharmassistsolutions.co.uk, or use the Live Chat function on our web portal. If you want to open a new account with one of our Gold Partners, we can provide you with their sign-up forms and track the status of your account with the supplier after you have returned it to us.

How do I transmit orders through PharmAssist?

You can send orders on PharmAssist via your PMR or directly through the PharmAssist web portal. Any order transmitted will follow your PharmAssist price cascade, meaning we search for the cheapest available product for every single line you order.

How do I access the PharmAssist web portal?

On the day you go live with PharmAssist you will be issued your login details to the web portal. Once you have logged in and verified your email address you will have access to the portal and all its features.