Complaints
Our Complaints Procedure
Great service matters to us
Providing great service is important to every one of us at PharmAssist, and it is something we take real pride in. We hope you are delighted with the care and support you receive from our team.
If you are ever unhappy with our service, we would genuinely like to know. Every complaint helps us learn and improve, and we would always rather hear from you than have you go without the service you deserve.
If you are not happy
- 1
Talk to our central team
In the first instance, please speak to the central team. We will do everything we can to put things right.
- 2
Still concerned? Contact us
If you remain concerned, please contact us centrally by email. We are always happy to hear from you.
- 3
We will respond
We will acknowledge your concern, investigate it fully and keep you informed. Our timescales are set out below.
Email the central team
Complaints@pharmassistsolutions.co.uk
What you can expect from us
We want you to feel heard and reassured. When you contact us, you can expect the following:
Acknowledgement
2 working days
All correspondence will be acknowledged within 2 working days.
Investigation
20 working days
Your complaint or concern will be fully investigated within 20 working days, or sooner where possible.
Response
As soon as possible
We will reply to you with the outcome as soon as we are able.
Thank you for giving us the opportunity to put things right.